Assessor Resource
CPPDSM4048B
Implement customer service strategies in the property industry
Assessment tool
Version 1.0
Issue Date: May 2024
This unit of competency supports the work of those in the property industry involved in providing advice to customers and evaluating customer service.
This unit of competency specifies the outcomes required to provide advice to customers and evaluate customer service in the property industry. It requires the ability to obtain and analyse client feedback and design strategies for future improvement to customer service strategies.
The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.
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